Now, when employees need IT assets such as a headset, webcam, charger, mouse, or even a spare laptop or smartphone—even just 10 minutes before a business trip—they can place an order through the Matrix42 Self-Service Portal and instantly pick it up from the Cora smart IT- machine.

Alternatively, employees can browse and select items directly on the machine’s intuitive touchscreen interface, viewing available articles in real time. Once an item is picked up, the system automatically syncs with the IT Asset Management System and charges it to the appropriate cost center, ensuring full transparency over assets and costs.

For high-value items that require approval, the system seamlessly integrates with Matrix42’s approval workflow. This allows supervisors or cost center managers to review and approve orders before delivery.

IT service teams gain complete visibility over orders, pickups, and available equipment thanks to seamless integration with Matrix42. If stock levels run low, Matrix42 ITSM automatically alerts the IT team to restock.

Additionally, Endress+Hauser is deeply committed to data security and privacy of the people working in the company. With this solution, all employee and order data remain securely within Endress+Hauser’s infrastructure, ensuring full compliance with data protection regulations while safeguarding privacy at all times.

Just before the Christmas season, Cora smart IT- machines was transformed into an interactive Advent Calendar, surprising employees with treats while highlighting its benefits in a fun and engaging way.

• 24/7 IT Support – Employees can access IT equipment anytime, without waiting for help desk hours.
• Reduced Downtime – Quick access to critical IT assets improves productivity.
• Automated Asset Tracking – Seamless integration with ITSM tool ensures real-time inventory updates and cost control.
• Improved Security – Only authorized users can access specific IT items, using badges or PIN codes.
• Cost Savings – Minimizes the need for dedicated IT staff to manage routine asset distribution.
• Scalability – Ideal for large organizations, co-working spaces, and hybrid work environments.

Automating repetitive tasks allows businesses to empower people, encourage creativity, and drive culture of continuous improvement. By streamlining IT asset distribution, companies can reduce downtime, enhance productivity, and ensure full transparency over costs and IT resources. The right automation strategy creates a great place to work.

• Corporate Offices – Large enterprises enabling self-service IT support for employees.
• Factories & Warehouses – Quick access to barcode scanners, mobile devices, and rugged laptops.
• Service Teams & Call Centers – Instant replacement of headsets, adapters, or cables.
• Universities & Research Labs – Simplifies IT equipment distribution for students and faculty.
• Hospitals & Healthcare Facilities – Provides portable medical devices and supplies for doctors and patients.
• Retail & Logistics – Streamlines distribution of handheld POS devices, label printers, and essential tools.
• and many others.

Whether using Matrix42, ServiceNow, or another ITSM tool of your choice, we can implement a solution that fits your needs.

Get In Touch with us to discover the possibilities for your business!